Resident Portal
The Resident Portal offers homeowners a convenient way to access non-public community information, use self-service features, and submit certain requests online. The Heathrow Hills website and the Resident Portal work together to provide homeowners with access to community information, resources, and support. The website focuses on general Association information and guidance, while the Resident Portal offers more personalized features and self-service tools.
What Homeowners Can Do in the Resident Portal
Homeowners can use the Resident Portal to view the community calendar, access the member directory, receive Association communications and notices, submit requests and forms, update contact information, manage communication and notification preferences, pay invoices, and access documents and resources that are also available on the website.
The portal is designed to make common homeowner needs more convenient and to give residents another way to stay connected to the community.
Property Profiles, Requests, and Communication
Each property has a profile in the portal system even if the homeowner does not set up their portal account. That profile includes the contact and mailing information used for the Association administration and communication. This information is not published publicly and is only visible to community management unless a homeowner chooses to participate in the member directory.
Once a homeowner sets up their portal account, they can submit requests, check on active items, and add updates or supporting information within an open request or project. This is especially helpful for architectural review requests and other property related submissions since the history, communication, and supporting materials remain organized within the lot record.
Homeowners who do not set up their portal account can still work directly with community management. Requests can still be entered under the property profile, and homeowners will continue to receive updates and communications through the contact information on file once an item has been formally submitted.
Management Support
The Resident Portal gives homeowners a convenient self service option, but it does not replace direct support from community management. Management can also assist with many of the same needs including contact updates, homeowner requests, communication support, and answering general questions about Association processes.
If you need help accessing the portal, have trouble logging in, or would prefer direct assistance, please contact community management.